Hey Stackers! This is a simple post written to guide you as you look for support in the Stacks Ecosystem. As a decentralized ecosystem with many key contributors, navigating to the best place is a learned skill, but we hope this post will provide shortcuts on your way.
Start by going to the team that makes the thing you need help with
The fastest route to getting help is going straight to the source. All the top apps in the ecosystem have links on their websites that allow you to get directly in touch. Look for links to Discord, emails, help and doc centers, forms, or similar. It is often impossible for a general community member to help you with issues directly related to an application as they do not have access to it or knowledge of the inner workings.
Be careful about scams and DMs
When you seek support in public forums, this opens the door to scammers who will pose as customer service agents. Most likely, they are not legitimate representatives. Coinbase offers a good guide to avoiding scams that is worth familiarizing yourself with. When in doubt, stop engaging and look for more information from someone you trust.
Check docs and detailed instructions before reaching out
Typically, teams provide detailed information about their platforms and have a knowledge base or other documentation that will describe what you need. You can wait a few days to be referred back to this via social media, but a quick google or website search often yields what you need and saves everybody time and attention.
Be nice!
Teams are working hard to bring you great experiences and improve their offering all the time. Reaching out nicely while assuming best intent keeps the ecosystem a positive and rewarding place to be.
Common support requests and where to go:
- Support with wallets and transactions: Typically, the team behind the wallet you’re using is best equipped to help you with a transaction or wallet related issue. You may also find the guidance related to the Stacks Explorer in the next bullet helpful as well.
- Leather: Help – Leather
- Xverse: https://support.xverse.app/hc/en-us
- Ledger: https://support.ledger.com/
- Asigna: Contact us | Asigna
- Ryder: https://ryder.id/pages/faq
- Support with the Stacks Explorer: Visit this page first and follow instructions based on your need from there.
- Support with an exchange: Ping the exchange directly by finding their support page on their website or directly in the app. It is generally best to avoid customer service via Telegram and instead stick to verified social channels and emails with matching exchange domains.
- Prospective exchanges: Stacks Foundation | For Exchanges
- Support related to a previous Stacks Token sale: Reach out directly to Hiro (fka Blockstack PBC) at [email protected]. As the organization that held the sales they are the only ones with token sale data.
- Support with other popular apps in the ecosystem:
- Bitflow: https://support.bitflow.finance/hc/en-us
- ALEX: Overview | ALEX Lab Docs
- Blocksurvey: Contact Us | BlockSurvey
- Zest: 🍊 Zest Protocol
- Granite: https://docs.granite.world/
- Hermetica: Hermetica
- Ping me to add your support page here or reply below
- Support if you’re a partner or infrastructure provider: Generally, reach out directly to your contact within the in the ecosystem first. If you cannot reach someone, feel free to email [email protected] to be redirected.
- Prospective partners: Stacks Foundation | Integrations & Partnerships
- Other types of support or unsure:
- Create a topic here with the ‘Support’ category marked
- Join the Stacks Discord and ask in appropriate channel
Stay safe and see you out there!