Exchange STX Tokens not showing in Stacks 2.0 explorer

Support
#1

Hi,

My stacks are missing from wallet which I bought from Hoo Exchange. Balance used show correctly in Stack 1.0 explorer but after upgrade in stacks 2.0 explorer not showing exchange tokens. Below are the Hash info which I got from exchange support team. Please let me know if I need to get any more information.

STX - 1893.55 Withdraw Date: 2020-09-07 14:07:22
HASH:7ce745e56822bb78b6c5b143f659ef8c3e602e475051653268736116681de0f5

STX - 6743.23 Withdraw Date: 2020-12-25 21:13:51
HASH:45085d7df10359c6cea2d113cd623ef92f89230f7be9fe09aec2d6fbd0cb3bf7

Thanks,
GMaverick

#2

Hi Support team,

Any updates on this issue?

Thanks.

#3

Hi Support Team,

Please let me know if I need to get any more information from exchange.

Thank you.

#4

Hi Support Team,

Is there any possibility for you to find the transactions based on DATE/TIME & my WALLET address?

ThanksSTX_Withdra_TransactionId_1893_STX

#5

Update here that this has been resolved via email - for anyone experiencing a similar issue:

If you add “total balance” and “locked” from the new explorer you’ll get the “total balance” from the old explorer.

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#6