Can't use any dapp

Support
#1

Hello to everybody. I’m experiencing several issues logging in Blockstack and I can’t use any DApp.

OS: MacOS 10.15.4
Browser: Firefox 75.0

  • Every time I sign in, even during the same session, my Blockstack ID is requested, then I have to enter my password, then my email address. I always get this:

    Restoring your blockstack ID
    Screenshot 2020-04-04 at 10.53.15 AM.jpg898×542 16.1 KB

    Why does my account needs to be “restored” every time? Is there a faster way to login, when I’m in the same session? I thought I could fix this by installing the Blockstack app, but it seems pretty much the same to me.

  • After I do this long login process, I’m stuck when attempting to start almost any DApp. The ones I need the most and don’t seem to work are forms.id and Arcane Docs (but every Arcane Service gets stuck the same way). What I see is nothing else but the loading page. I’ve tried to leave it loading almost 2h, no improvement.
    Example screenshots:
    forms.id stuck
    Arcane Docs stuck

I’m getting crazy: I have a list of awesome apps I could use and not only it’s an exhausting process to login, I can’t even use them!

Obviously I tried everything from disabling adblock and stuff, loading from incognito mode, etc…

Please help me!
Thanks a lot

#2

Would you like to try the new auth from Blockstack. I have integrated to BlockSurvey. https://blocksurvey.io. Let me know if it works for you. The experience is better than the previous one.

#3

Thanks a lot for your help. To tell the truth I can’t afford a 10€ a month payment. I’ll look for other solutions, since I still can’t fix this issue.

#4

We haven’t integrated the payment integration yet. It is free to use. However we are going integrate this month and launch with payment. But I’m happy to help you with a free plan. Please share your Blockstack ID to [email protected] and will take care of it. I’m looking forward to help students and NGO’s with a free plan.

1 Like
#5

Thank you very much! This could be a wonderful resource and for sure it will be of great help. I just sent the email.

#6

Are you using incognito mode each time perchance? It sounds like that may be what is happening. I can be reached directly at [email protected] too.

1 Like
#7

Actually I tried anything. Both incognito and not incognito. Should I email you privately or should I write to the Blockstack support email you suggested?

Thanks a lot @stacksadmin

#8

support email would be best thanks!